How to Apply Credit Notes for Goods Returned and Discounts to This Invoice?

Modified on Fri, 20 Sep at 10:42 AM

For example, when you encounter this situation below :

  • Customer Order and Payment: The customer placed an order in October 2023, and the payment was made in January 2024.

  • Product Return and Exchange: In July 2024, the customer returned a product valued at RM550. To replace this, the customer agreed to exchange it for another product valued at RM450, requesting a cash refund of the remaining RM100.

  • Credit Note Breakdown:

    • Return of product: RM550
    • Exchange for new product: RM450
    • Balance to be refunded in cash: RM100
  • Required Actions in the System:

    • Create a credit note for the returned product valued at RM550.
    • Record the exchange for the new product valued at RM450.
    • Process a cash refund of RM100 to the customer.



1. Go to Sales Invoices:  Go to the "Sales Invoice" section 

   Select the Invoice to Edit: Click on the invoice you want to edit.




2. Create Credit Notes:





3.  Create the first credit note for RM 450 due to goods return.

 Credit note must select the invoice items, otherwise, the goods return item will not be returned)



4. Create the second credit note for RM 100 due to a discount.



5. Return to the Invoice: Go back to the invoice you were editing. 

    Use a Credit Note: Click on "Use a Credit Note." 




6 Select Credit Note: Choose the  first credit note for RM 450 due to goods return to apply. 



7.  Create the second credit note for RM 100 due to a discount.



8. Create a Refund Transaction: Enter a negative RM 100 refund into this invoice and specify the refund date.

    Save: Click "Save" to complete the process. 


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